Author: nluke089

Being a call center representative we have to focus on Customer Engagement Solutions, you might receive phone calls from different types of customers. While some might politely ask about their queries, others might not be so civil. On a daily basis, people working at the call centers test their patience and deal with difficult people. However, not all of them have the stamina for it. Patience is key to dealing with such consumers. To deal with angry customers that push your buttons to the limit is not that difficult. You need to learn to not lose your cool no matter…

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